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Warranty, Terms & Conditions

Exchanges

• We offer an exchange on all merchandise returned within 7 days from the date of receiving the goods. This is applicable only for items that are found faulty. No refund allowed once items are sold. *Exchanges of faulty parts can only be done at our warehouse.  

• You would be asked to provide clear and original photographs of the faulty product focusing on the area of damages before sending the product back to us, for us to determine if the product is faulty.  

• Any protective casing received with your goods, e.g. bags and boxes should be returned along with your products in resaleable condition.    

 

Warranties

All new fitness equipment has a minimum 1-year warranty. Warranty period is subject to individual fitness equipment.

 

LIMITED WARRANTY

 

Kettler Sports & Fitness warrants all new products against defects and workmanship for the warranty period set forth below. The warranty period commence on the deliverydate of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of products. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the purchaser must notify Kettler Sports & Fitness within 30 days after the date of discovery of any nonconformity and make the product available for inspection by Kettler Sports & Fitness or its service representative. Kettler Sports & Fitness’s obligations under this warranty are limited as set forth below.

 

WARRANTY PERIOD AND COVERAGE

 

1st Year: Repair or replacement of defective parts. No transport fee will be charged.

 Subsequent Year: Repair or replacement of defective parts. Transport fee will be charged subject to Kettler Sports & Fitness’s sole discretion.

 

 

CONDITIONS AND RESTRICTIONS

 

1. This warranty applies to the product only while:

     a. It remains in the possession of the original purchaser in Singapore and proof of purchase in Singapore is furnished;

     b. It has not been subjected to accident, misuse, abuse, improper service, or non- Kettler Sports & Fitness modification; and 

     c. Claims are made within the warranty period.

 

2. The warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with electrical codes or Kettler Sports & Fitness owner’s

    manual specifications, or failure to provide reasonable and necessary maintenance as outlined in the owner’s manual.  

 

3. The warranty does not cover the following:

     a. Damage due to normal wear and tear on parts subject to normal use and/or exposure;

     b. Any damage, failure, or loss caused by accident, misuse, neglect, abuse, improper assembly, improper or lack of maintenance, Acts of God (such as, but not

         limited to, floods, power surges, etc.), or failure to follow instructions or warnings in    the owner’s manual;

      c. Damage as a result of service by anyone other than KETTLER Sports & Fitness or its service representatives;

      d. Use of the product in an application not recommended by Kettler Sports & Fitness, or in a manner or environment for which it was not designed;

      e. Sounds or noises emitted during use where these do not substantially impede the use of the product and where they are not caused by a fault in the product;

      f. Maintenance activities, such as cleaning, lubricating, and normal part adjustments, nor installation procedures that the purchasers can accomplish themselves, such

         as changing uncomplicated meters, pedals and other similar parts not  requiring any dismantling / reassembling of the products;

 

 

DISCLAIMER AND RELEASE

 

The warranties provided herein are the exclusive warranties given by Kettler Sports & Fitness and supersede any prior, contrary, or additional representations, whether oral or written. Any implied warranties, including the warranty of merchantability or fitness for a particular purpose that apply to any parts described above are limited in duration to the periods of express warranties given above for those same parts. Kettler Sports & Fitness hereby disclaims and excludes those warranties thereafter.

 

EXCLUSIVE REMEDIES

 

For any product described above that fails to conform to its warranty, Kettler Sports & Fitness will provide, at their sole option, replacement of defective parts or the whole product. Kettler Sports & Fitness does not provide full refunds for defective parts or the whole product. This shall be the sole and exclusive remedy of the purchaser for any breach of warranty.

 

EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES

 

Kettler Sports & Fitness shall have no obligation or liability, whether arising in contract (including warranty), tort or otherwise, for damage to the product, property damage, loss of use, loss of revenue or loss of profit, cost of capital, cost of substitute product, additional costs incurred by the purchaser (by way of correction or otherwise) or any other incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use the product. 

Contact Us

290 Orchard Road, #04-31 PARAGON
Singapore, 238859
Tel: +65 6836 3381
Emal: pg@kettler.com.sg

About Kettler

Kettler stands by the principles of functionality, sophistication and most importantly, quality. Through close cooperation with leading institutes and companies in the fields of design, health and technology, innovations are achieved with which leisure activities can be pursued more efficiently.